Exploring complex problems through evidence, collaboration, and measurable impact
Below is a selection of projects that show how I combine research strategy, team enablement, and hands-on execution to guide design and product decisions.
Each case reflects my approach: clarify the question, choose the right method, and communicate insights that drive confident action.
Across these projects, my focus remains consistent:
Each case reflects my approach: clarify the question, choose the right method, and communicate insights that drive confident action.
Across these projects, my focus remains consistent:
- Clarify complexity through user-centered insight.
- Build confidence in decision-making.
- Create systems that make research accessible and impactful for everyone involved.
- Goal: Understand and improve how IAM managers handle access certification to shape a scalable, automated 0 to 1 identity governance strategy for Okta.
- Role: Lead UX Researcher
- Methods: Desk Research | Discovery Interviews | Concept Testing | Usability Testing | Data Analysis & Synthesis | Collaborated with Leadership + Product + Design to guide roadmap decisions
- Impact: Drove key roadmap features and elevated UX research into a strategic force aligning product design with enterprise compliance and scalability.
Goal: Uncover how enterprise teams managed workload automation to identify pain points and opportunities for new, scalable monitoring solutions.
Role: Lead UX Researcher
Methods: 40+ Global User Interviews | On-site Contextual Inquiries + Workflow Observations | Data Analysis & Synthesis | Collaborated with Product + Design to guide roadmap decisions
Impact: Drove development of the CA Workload Automation Agent Monitor, improving real-time visibility, reducing downtime, and shifting CA toward a customer-informed product roadmap.
Role: Lead UX Researcher
Methods: 40+ Global User Interviews | On-site Contextual Inquiries + Workflow Observations | Data Analysis & Synthesis | Collaborated with Product + Design to guide roadmap decisions
Impact: Drove development of the CA Workload Automation Agent Monitor, improving real-time visibility, reducing downtime, and shifting CA toward a customer-informed product roadmap.
Methods & Tools Snapshot
(A quick overview of my most-used research methods and tools.)
(A quick overview of my most-used research methods and tools.)
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Methods
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Tools
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I tailor methods and tools to context, balancing rigor, time, and stakeholder needs to ensure every study leads to confident action.